OPERATIONS EXECUTIVE – Systems & Solutions

Life is short, make it count. Liforme is a company with boundless ambition and we fundamentally believe that we can change the World significantly through our business. Through challenging the norm and pushing boundaries, we are on a mission to make better products that are truly environmentally conscious, with a supply chain and business practices that are genuinely ethical and socially just. A company of leaders and innovators, who will do whatever it takes to fulfil our mission. Our core products will always be best in class, truly useful and properly made. We will always keep innovating, and we will always give back to the world. We also passionately believe in promoting a healthy work-life balance, and workplace happiness is at the core of our culture.

In less than 5 years, we have shipped our innovative and market-leading Liforme Yoga Mats to people in 90+ countries and in every single US state, and we’ve given much back to the World along the way (including through our official partnership with the leading Environmental conservation charity Friends of the Earth).

We are a dynamic, fast growing, privately owned and digitally-led company based in London with a huge amount of exciting things in the pipeline. We are now looking to grow and strengthen our team with like-minded, bright people.

Job Purpose

Reporting to the Head of Operations, this role will have a varied and interesting set of responsibilities, focussed on our operational systems and integrations. You will work across all areas of our business operations to manage operational workflows, systems and processes. You will work on business change to manage projects and ensure continuity in our operational workflows.

This role is at the core of the business and you will take responsibility for a variety of pivotal operational workflows in order to efficiently drive and support growth in a fast-growing global company. We’re looking for someone to develop within our team, who is keen to learn, has an eagle eye for detail and a willingness to go above and beyond to grow our business.

Key Responsibilities:

  • Maintain Liforme’s operational systems, processes & workflows
  • Identify opportunities to improve or streamline operational systems, processes & workflows
  • Input on business change projects across our ecommerce, marketplaces and wholesale teams and apply project management methodologies to ensure continuity in our operational workflows.
  • Input on new product launches to ensure operational workflows are accounted for and updated as necessary
  • Input on new software implementation to ensure seamless integration with current operational systems
  • Hands-on simple configuration of day to day operational software - Shipstation, Trade Gecko, Salesforce, Xero
  • Management of customer data through operational systems to ensure data flows are working and all systems reconcile correctly
  • Be a key team member, building strong rapport with key departments and proactively supporting their KPIs
  • Work with web developers to successfully project manage changes, updates and upgrades on behalf of the direct to consumer team
  • Communicate planned and unplanned disruptions to web functionality and operational systems & processes to the wider Liforme team and external partners Strategic monthly and ad-hoc service KPI reporting, highlighting opportunities for improvements or cost savings
  • Ad hoc additional office and team responsibilities to assist the smooth running of our business as required by Head of Operations/ CEO

Skills/Attributes:

  • 3+ years experience managing operational workflows, systems & solutions Direct experience of implementing, updating and/or managing Salesforce platforms
  • Solid understanding of system integrations in order to quickly assess impacts on workflows or processes
  • Proven problem solver and self-starter who grabs hold of a problem and is tenacious in delivering a solution
  • Strong analytical skills and data-driven thinking
  • Excellent understanding of Excel
  • Highly personable and able to form great working relationships
  • Ability to communicate complicated concepts clearly & concisely way, verbally & in writing
  • Ability to adapt quickly and efficiently
  • Ability to work independently and use your initiative
  • An excellent academic record or equivalent work experience

Competencies & Values:

  • Proactive, dynamic & energetic and with a real willingness (especially in the early stages of this role) to be hands on and get involved
  • Exceptional communicator
  • Strong attention to detail
  • Excellent time management, prioritising to always deliver on-time, in-full Proven to thrive in a fast-paced, start-up, entrepreneurial environment

Convenient office in popular and accessible part of London (Camden Town/ Chalk Farm)

As the responsibilities of this role are varied, you must be a great all-rounder with the ability to manage multiple projects and deliverables simultaneously.

We want our people to develop, learn and thrive at Liforme. If you have the right spirit, enthusiasm, integrity and energy, we will provide you with exciting ways to personally develop, and, of course, to be part of shaping the future of our ambitious company.

To apply: please send a CV and 100 words on why you are right for this role to jobs@liforme.com