Frequently asked questions about RETURNS
Is there a warranty on Liforme products?
The lifespan of the Liforme Mats can depend on several factors such as how often your mat is used, how intense your practice is, how you care for your mat and so on. We’re confident all Liforme Mats will last a good amount of time, and provide great value for our customers!
We have made a conscious decision to produce mats using biodegradable materials and sustainable manufacturing processes, and we focus very much on ‘quality’ over ‘quantity’ of use. We believe that the best mat for a truly Yogic practice is also one that minimises our impact on the environment and our mat, being completely biodegradable, does that. Many other mats do not and will have an ongoing environmental impact long after they have stopped being used.
We know that sustained practice can wear a mat out, in the same way that a pair of running shoes will become worn out, and eventually this will reduce the effectiveness of your mat on your practice. Hence it is not practicable for us to offer a lifetime guarantee or a warranty, but firmly believe we’ve got the best balance of eco-friendliness and durability.
Why not watch our video to learn more about how yoga mats have changed over time, and how Liforme Mats developed (as well as learning about some of the horrors of PVC mats)?
Can I return my order?
Should you be unhappy with any part of your order, we would be more than happy to help you and we encourage you to contact us immediately. We are committed to doing everything we can to resolve the situation to your satisfaction!
Please note, we are unable to accept returns of the Liforme x You product, due its bespoke nature, except in the case of a quality concern.
Please click here for more information on our Returns policy.
Holiday Extended Returns Period
Any orders made between 1st November 2023 and 22nd December 2023, have until 13th January 2024 to request a return. Please contact us with your return request before this date to ensure we can process your return or exchange. We are committed to doing everything we can to resolve the situation to your satisfaction.