Refund policy

If you are unhappy with any part of your order, please contact us immediately. We are committed to doing whatever we can to resolve the situation to your satisfaction!

Liforme is proud to offer a 30-day return period for all non-custom Yoga Mats if you are not 100% satisfied with your purchase. If you would like to return your Liforme product for a refund or exchange, please contact us via our return form within 30 days of delivery so we can process your return.

If you choose to return your Yoga Mat, we will refund the product cost minus a restocking fee for each item returned. Please note that for non-faulty items, we are unable to cover the cost of the original shipping or any replacement shipping.

The return package remains your responsibility until it reaches us, so please retain proof of postage. You are responsible for ensuring the goods are insured for their full value during transit, as we cannot accept liability for items that are lost or damaged in return shipping.

In the extremely unlikely event that your item arrives faulty, please contact us and we will ensure your issue is resolved. This does not affect your statutory rights. For full details, including FAQs and complete terms, please visit our Money Back Guarantee page.

We are unable to accept returns of the Liforme x You product, due its bespoke nature, except in the case of a quality concern, and we are unable to accept returns of Liforme Water Bottles for hygiene reasons, except in the case of a fault.

For all other non-Yoga Mat products, you have the standard right to return your Liforme order for refund or exchange within 14 days of delivery provided the item(s) are unopened, not handled or used and returned in a saleable condition with all original packaging intact.

Please feel free to get in touch anytime to discuss any part of this policy in greater detail, and we'd be happy to help.