Shipping and Returns

Please select your country from the list below to find out more about the delivery services, times & costs that we can currently offer for your destination.

Please kindly note that for delivery within stated time frames, orders must be placed by 12pm (GMT).

Please select your country from the list below to find out more about the delivery services, times & costs that we can currently offer for your destination.

Please note that due to manufacturing and shipping timeframes of custom Liforme x You mats, the delivery timeframe is longer than our regular mats. If you require any more information please contact us at info@liforme.com.

Once your order has been placed, Liforme will send you an order confirmation email and your order will be shipped within 1-2 working days.

Unfortunately, we are not able to process orders on Saturdays and Sundays - so if you order on a weekend, we will receive and process your order on the subsequent Monday. Quoted delivery transit times commence from the dispatch of your order from our warehouse.

All Liforme Mats ordered from our website are delivered in branded packaging. Please be aware of this if your order is a gift!

Once your order has been dispatched, you will be emailed your tracking information with a link to track your package. Please check the tracking information for your expected delivery date and time.

Unless you select a timed delivery slot, deliveries can be anytime between 8:00am and 7:00pm, although this can vary. If you are not going to be in for the scheduled delivery as per your tracking details, you should be able to rearrange your delivery directly with the courier by following the instructions on the email. Please note that local Collection Points can hold your package for up to a maximum of 10 calendar days.

Please kindly note that for all orders delivered outside of the EU, CA and AU, NZ and USA, duties and taxes may apply. The recipient of the package is responsible for these charges and they may need to pay the courier company directly in order to complete delivery. Customs clearance can result in delivery delays which are outside of Liforme's control. We suggest you check with your local customs authority to find out more before placing your order.

Holiday Extended Returns Period

Any orders made between 1st November 2023 and 22nd December 2023, have until 13th January 2024 to request a return. Please email us with your return request before this date to ensure we can process your return or exchange. All other return policy rules apply, see below.

Should you be unhappy with any part of your order, we encourage you to contact us immediately. We are committed to doing whatever we can to resolve the situation to your satisfaction!

If you would like to return your Liforme product for refund or exchange, you are welcome to do so within 14 days of delivery, provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact. Kindly note that for non-faulty returns we ask that our customers cover a return label fee and returns of items with damaged packaging will incur a handling charge to be designated by us on a per product basis. This does not affect your statutory rights.
Please note, we are unable to accept returns of the Liforme x You product, due its bespoke nature, except in the case of a quality concern.

We ask that you contact us first so that we can organise the return of your package with our designated courier. For non-faulty items, please kindly note that we will not be able to cover the cost of gift wrap, initial shipping, return shipping or replacement shipping.

The package is your responsibility until it reaches us so always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.

We kindly ask for your consideration of environmental sustainability when making online purchases. Liforme are concerned, particularly, with the additional carbon footprint of sending packages back and forth. We seek to have the most efficient service possible to prevent unnecessary wastage of resources. It's very important to us that we manage returns efficiently, which is why we'd always prefer to discuss the matter with you first.

Please feel free to get in touch anytime to discuss any part of this policy in greater detail, and we'd be happy to help.