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Penghantaran dan pulangan

Delivery Services & Costs
Exchanges & Returns
How much does shipping cost?

Please select your shipping country from the list below to learn more about the delivery services, estimated delivery times, free shipping thresholds and costs for your destination.

Please kindly note that for delivery within stated time frames, orders must be placed by 12pm (GMT).
When will my order be dispatched?

Once your order has been placed, Liforme will send you an order confirmation email and your order will be shipped within 1-2 working days.

Unfortunately, we are not able to process orders on Saturdays and Sundays - so if you order on a weekend, we will receive and process your order on the subsequent Monday. Quoted delivery transit times commence from the dispatch of your order from our warehouse.

All Liforme Mats ordered from our website are delivered in branded packaging. Please be aware of this if your order is a gift!

Once your order has been dispatched, you will be emailed your tracking information with a link to track your package. Please check the tracking information for your expected delivery date and time.

Unless you select a timed delivery slot, deliveries can be anytime between 8:00am and 7:00pm, although this can vary. If you are not going to be in for the scheduled delivery as per your tracking details, you should be able to rearrange your delivery directly with the courier by following the instructions on the email. Please note that local Collection Points can hold your package for up to a maximum of 10 calendar days.

Why is the shipping time for my order longer than usual?

If you notice that the shipping time for your order is significantly longer than our standard delivery times, it may be because you have a preorder item in your basket.

Preorders are items that are not yet in stock and are available for purchase in advance. You can find the estimated shipping dates for preorder items on their product pages.

If you need to receive your order sooner, try changing the colour or style to an in stock product.

Alternatively, please contact us at info@liforme.com for more information. Thank you for your patience and understanding.

Do you offer Express Shipping?

Our express service options offer fast worldwide shipping for delivery within 1-5 business days depending on location. Please see the express service options at checkout or on our shipping table above for more details.

Please note, sometimes we may have to switch off express options during busy periods – when that happens, the quickest delivery option will be shown at the checkout.

Will I be charged Duties or Taxes?

Please kindly note that for all orders delivered outside of the UK, EU and USA duties and taxes may apply. For all other destinations, import duties and taxes are applicable to your order according to the customs laws of your country.

Any charges on an order must be paid by the person receiving the parcel. Liforme has no control over these charges and we cannott tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

My shipping country is not listed on your website, can you still ship to my address?

We are very happy to arrange orders to non-standard shipping destinations, and can advise you of the shipping costs on an individual basis - get in touch with our friendly customer service team and they will happily get a shipping quote for you.

Do you offer gift wrap or unbranded packaging for orders that are gifts

Kindly note that all our mats are delivered in branded packaging which not only reflects the quality and identity of our brand, but also adds an element of authenticity, ensuring a premium experience from the moment you checkout on our website, to stepping onto your mat.

However, we completely acknowledge the importance of preserving the element of surprise. If you'd prefer your mat to be delivered in unbranded packaging, please contact our friendly Customer Experience Team, and they will be happy to assist you in arranging this.
What is your return policy?

Should you be unhappy with any part of your order, we encourage you to contact us immediately. We are committed to doing whatever we can to resolve the situation to your satisfaction!

If you would like to return your Liforme product for refund or exchange, please contact us within 14 days of delivery, and provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact, your return can be processed. Kindly note that for non-faulty returns we ask that our customers cover a return label fee and returns of items with damaged packaging (including breaking the paper hygiene seal) will incur a handling charge to be designated by us on a per product basis. This does not affect your statutory rights.
Please note, we are unable to accept returns of the Liforme x You product, due its bespoke nature, except in the case of a quality concern.

We ask that you contact us first so that we can organise the return of your package with our designated courier. For non-faulty items, please kindly note that we will not be able to cover the cost of gift wrap, initial shipping, return shipping or replacement shipping.

The package is your responsibility until it reaches us so always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.

We kindly ask for your consideration of environmental sustainability when making online purchases. Liforme are concerned, particularly, with the additional carbon footprint of sending packages back and forth. We seek to have the most efficient service possible to prevent unnecessary wastage of resources. It's very important to us that we manage returns efficiently, which is why we'd always prefer to discuss the matter with you first.

Please feel free to get in touch anytime to discuss any part of this policy in greater detail, and we'd be happy to help.

What items can I return?

Should you be unhappy with any part of your order, we encourage you to contact us immediately.
We are committed to doing whatever we can to resolve the situation to your satisfaction!

If you would like to return your Liforme product for refund or exchange, please contact us within 14 days of delivery, and provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact, your return can be processed.

Kindly note that for non-faulty returns we ask that our customers cover a return label fee and returns of items with damaged packaging (including breaking the paper hygiene seal) will incur a handling charge to be designated by us on a per product basis. This does not affect your statutory rights.

Please note, we are unable to accept returns of the Liforme x You product, due its bespoke nature, except in the case of a quality concern.

Holiday Extended Return Period

Any orders made between 1 November 2024 and 22 December 2024, have until 13 January 2025 to request a return. Please email us with your return request before this date to ensure we can process your return or exchange. All other return policy rules apply, see below.

I've changed my mind, and want to adjust/cancel my order

If you'd like to make any changes to your order, please contact our UK-based customer service team here.

Please be aware that once your order is placed, we cannot guarantee the ability to make changes. Amendments can only be made before your order is shipped. Once shipped, we are unable to make further changes, but we are happy to assist you with a return or exchange if necessary.

This policy does not apply to Liforme X You Custom Yoga Mats. Once your order for a custom mat has been placed, the design cannot be edited.

This policy is in place because we prioritise fast shipping and immediate processing to ensure you receive your order as quickly as possible. 

We recommend that you carefully review and confirm your design before completing your purchase. Double-check all details to ensure you are happy with the final design before proceeding to checkout. 

Do you offer exchanges?

Yes, we do offer exchanges for different colours or designs. To arrange this, please contact us within 14 days of delivery.

Please note, if the product has been handled and is no longer in a saleable condition with all original packaging intact, your return will incur a handling charge to be designated by us on a per product basis.

When will I receive a refund?

We aim to process all returns within 1 week of them arriving back at our warehouse.
During busy periods this may be a little longer and we thank you for your kind patience with this. If you have requested a refund, once processed, this will
be returned to your original payment method in 3-5 working days.

I have received an incorrect or faulty product?

We’re sorry to hear this! Please kindly reach out to info@liforme.com with the details of your issue and please include photos where relevant. Our friendly team will get back to you as soon as possible.

How can we assist you?

Order Support

Facing issues with an order, shipping, or delivery? Or want to make an exchange or return? Reach out for assistance with tracking, returns, or any order-related concerns.

Product Help

Have questions about our Yoga mats or Yoga accessories? Contact us for comprehensive product information and expert advice.

Business Hours

Our usual business hours are Monday to Friday 9am-6pm, UK time.

Need more help? Then get in touch

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