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Frequently Asked Questions

Explore our FAQ section to discover everything you need to know about our Yoga products, policies and more.

Help & FAQs

Need some help? Explore our detailed FAQs for quick solutions or contact our customer service team below!

Popular Questions
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Where is my order?

Thanks for your order with Liforme! You can login into your Liforme account to see your order status or click the link in your order confirmation email to view order updates.

We aim to get your Liforme mat to you as quickly as possible! Our warehouse teams process all online orders from Monday to Friday and we aim to dispatch all in stock orders within 1 working day of purchase. Orders placed on a Saturday or a Sunday will be dispatched on Monday, or the next working day.

To ensure delivery within the specified time frame, orders must be placed by 12pm UK time. Once your order is dispatched from our warehouse, you will receive an email with your tracking details and courier information. If you made a pre-order, please see your order confirmation email for confirmation of when to expect your delivery.

If you are still having trouble checking that status of your order, please feel free to get in touch with our friendly customer service team who’ll be happy to help!

What are the differences between the Liforme mats?

Discover the perfect Yoga mat for your practice with our Yoga Mat Buyer’s Guide. Compare all our Yoga Mats in one place - from the original Liforme Yoga Mat to the Liforme Travel Mat, Liforme XL Mats, and our exclusive special editions – all in one convenient place. Get detailed information on features, specifications, and more to find the ideal mat that suits Your needs and transforms your practice.

How much is shipping?

Please select your country from the list below to find out more about the delivery services, times & costs that we can currently offer for your destination.
How can I care for my Liforme Yoga Mat?

Ensure your mat stays in top condition by following our cleaning and care instructions. Click here to access our simple guide and keep your Liforme mat looking and feeling its best, session after session.

How do I make a return?

Should you be unhappy with any part of your order, we encourage you to contact us immediately. We are committed to doing whatever we can to resolve the situation to your satisfaction!

If you would like to return your Liforme product for refund or exchange, please contact us within 14 days of delivery, and provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact, your return can be processed.

Kindly note that for non-faulty returns we ask that our customers cover a return label fee and returns of items with damaged packaging will incur a handling charge to be designated by us on a per product basis. This does not affect your statutory rights.
Please note, we are unable to accept returns of the Liforme x You product, due its bespoke nature, except in the case of a quality concern.

We ask that you contact us first so that we can organise the return of your package with our designated courier. For non-faulty items, please kindly note that we will not be able to cover the cost initial shipping, return shipping or replacement shipping.

The package is your responsibility until it reaches us so always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.

We kindly ask for your consideration of environmental sustainability when making online purchases. Liforme are concerned, particularly, with the additional carbon footprint of sending packages back and forth. We seek to have the most efficient service possible to prevent unnecessary wastage of resources. It's very important to us that we manage returns efficiently, which is why we'd always prefer to discuss the matter with you first.

Please feel free to get in touch anytime to discuss any part of this policy in greater detail, and we'd be happy to help.

How do I contact Liforme?

Our friendly customer service team are happy to help with any questions or queries you may have.

To get in touch with our team, please fill out the form below or, you email us directly at info@liforme.com. Alternately, you can reach out on any of our social media channels, such as Facebook or Instagram.

For immediate support, you can reach out to our live chat bot (located in the bottom right of our website) to help answer any product-related queries, provide order updates, and assist with common issues.

Please note: Our usual business hours are Monday to Friday 9am-6pm, UK time, we aim to respond to messages within 3-4 working days, thank you for your patience with this!
What are the dimensions and weights of the Liforme mats?

Please see the table below showing the size and dimensions of each type of Liforme mat.

  Length Width Approx. Thickness Approx. Weight
Yoga Mat 185cm 68cm 4.2mm 2.5kg
Extra Large Mat 210cm 70cm 4.2mm 3.5kg
Travel Mat 180cm 66cm 2mm 1.6kg
Yoga Pad 33cm 64cm 4.2mm 0.65kg
Kids Mat
146cm
61cm 		4.2mm 2.0kg

 

Also, check out our Yoga Mat Guide to compare the different features of each type of Liforme mat, and help you decide which one is right for you!

Can I use my Liforme Mat as a topper?

Our regular thickness Liforme mats are designed to provide plenty of cushioning for your Yoga practice, so most yogis would not need to use their mat as a topper.

The Liforme Travel Mat, made for the Yogi on the go, is lighter and thinner. Whilst some Yogis like a firmer surface, those who prefer a softer base might like to practise with their Liforme Travel Mat on top of a studio mat - it’s totally up to you. All Liforme Mats have a natural rubber base which has good traction, so if you do decide to use your Liforme mat as a topper it will usually lay quite nicely and evenly over the studio mat underneath (much better than your typical Yoga towel would!).

I have a latex allergy - do the Liforme Mats contain latex?

The bottom layer of our mats is made from natural rubber, and natural rubber does contain latex. However, our top surface does not contain latex. We therefore urge caution to any Yogi who suffers from a latex allergy when using the Liforme Mats, and recommend you check with a medical practitioner as to the extent of your allergy and as to whether using a mat with even a rubber base layer could be an issue for you.

Is the Liforme mat suitable for hot yoga, or humid climates?

We know that many Yogis love using Liforme mats for their heated practice as the extra grippy top surface aids their practice during an intense and sweaty session! However, we do like to just generally caution that our Liforme mats are not specifically designed to be used for hot Yoga. Liforme mats have an open cell structure on the top surface, meaning moisture is absorbed quickly and can evaporate easily, keeping your mat super grippy and your practice safe and steady, even during an extra sweaty practice.

Liforme mats are also made to be biodegradable, so regular heated yoga practices, or living in a hot and humid climate, could speed up the degradation of the Liforme mat and reduce their lifespan. We still believe your mat will last you a good amount of time even if you practice hot yoga, at least relative to most other mats made from biodegradable materials. We believe it’s super important to use non-toxic biodegradable materials in order to minimise any negative impact on the environment. And we certainly wouldn’t advise anyone to buy PVC yoga mats even though they can be more durable, as there are a whole host of issues with mats made from PVC – see here for more info. And as a bonus, most people have no need to use a towel on top of a Liforme mat- so you’ll also save energy and water, and avoid detergent and microfibre pollution by not having to wash a sweaty towel after each practice!

What's the life span of my Liforme mat? Is there any warranty or lifetime guarantee?

The lifespan of the Liforme Mats can depend on several factors such as how often your mat is used, how intense your practice is, how you care for your mat and so on. We’re confident all Liforme Mats will last a good amount of time, and provide great value for our customers!

We have made a conscious decision to produce mats using biodegradable materials and sustainable manufacturing processes, and we focus very much on ‘quality’ over ‘quantity’ of use. We believe that the best mat for a truly Yogic practice is also one that minimises our impact on the environment and our mat, being completely biodegradable, does that. Many other mats do not and will have an ongoing environmental impact long after they have stopped being used.

We know that sustained practice can wear a mat out, in the same way that a pair of running shoes will become worn out, and eventually this will reduce the effectiveness of your mat in your practice. Hence it is not practicable for us to offer a lifetime guarantee or a warranty, but we firmly believe we’ve got the best balance of eco-friendliness and durability.

Why not watch our video to learn more about how yoga mats have changed over time, and how Liforme Mats developed (as well as learning about some of the horrors of PVC mats)?

Liforme mats are also made to be biodegradable, so regular heated yoga practices, or living in a hot and humid climate, could speed up the degradation of the Liforme mat and reduce their lifespan. We still believe your mat will last you a good amount of time even if you practice hot yoga, at least relative to most other mats made from biodegradable materials. We believe it’s super important to use non-toxic biodegradable materials in order to minimise any negative impact on the environment. And we certainly wouldn’t advise anyone to buy PVC yoga mats even though they can be more durable, as there are a whole host of issues with mats made from PVC – see here for more info. And as a bonus, most people have no need to use a towel on top of a Liforme mat- so you’ll also save energy and water, and avoid detergent and microfibre pollution by not having to wash a sweaty towel after each practice!

What materials are the Liforme Mats made from?

The Liforme Mats are made from our high quality natural rubber base and our specially engineered, proprietary and completely unique eco-polyurethane. Both these materials are fully biodegradable and sustainably produced materials, and we spent over 5 years researching and developing before we launched our first version (and we’ve made a few improvements to our materials in the further 5 years since then)! We’re passionate about working with materials that are eco-friendly and non-toxic, both to humans and our planet.

We commissioned an independent study from a leading polymer expert at Imperial College, London in the UK (a global top 10 university with a world class reputation in science) that concludes that our materials are completely non-toxic and that when disposed of at the end of their useful life-cycle, Liforme mats will break down in landfill conditions with an estimated time to near-complete degradation of 1-5 years!

On top of this, the report also examines the issues around toxicity and biodegradability of PVC mats, which is sadly a common material still used by many other Yoga mat brands.

To learn more about our Liforme materials, and how these compare to PVC mats, click here to read the report mentioned above in full. Know your facts!

I am a taller/smaller than average Yogi, will I still be able to use the Alignment system??

Yes, absolutely! The whole point about our original, pioneering alignment system is that it was designed to work for Yogis of all shapes and sizes. The markers are a system of symmetrical precision-etched reference points, which are there purely as a guide and you work your body around them!

The AlignForMe® system is not prescriptive, and the different markers within the overall design provide an almost limitless range of options for points of reference during your practice, and this indeed depends on your own individual size. Each Yogi can use a combination of the alignment lines that works for them as an individual to help them get a reference point for the centre of their pose and their own alignment, left to right or front to back. Some people may align to a particular marker using the end of their finger, whilst for another it may be the heel of their hand. It’s all about you and how you want to use the lines for maximum benefit in your practice. Trust us, once you use it, you’ll soon feel how easy and intuitive it is to work with our AlignForMe® system during your practice.

Do Liforme Mats have a strong smell of rubber?

Our Liforme mats are made largely from natural rubber, which means that, as with all rubber products, there can be a very slight natural rubber smell when first taken out of the box. And we actually put our mats through an ‘airing’ process after the rubber production to reduce any strong rubber smell, so usually your Liforme mat will smell just fine from the first time you open it. If you have a particularly keen nose and do notice any rubber smell at first, do not worry, this should dissipate very quickly! And in such case, we would just recommend leaving your mat out flat overnight prior to first use.

Why does the colour of Liforme x You Mat look different from what I saw on the website?

we do our best to match the colours shown on our website to the real-life product as closely as possible. However, variations can occur due to factors like lighting, screen settings, and device displays. These can make colours appear slightly different on your screen compared to the finished productation in the customisation process.

If you have concerns about the colour of your mat that you have received, please contact our Customer Experience team who would be happy to help.

How do I make a return?

Should you be unhappy with any part of your order, we encourage you to contact us immediately. We are committed to doing whatever we can to resolve the situation to your satisfaction!

If you would like to return your Liforme product for refund or exchange, please contact us within 14 days of delivery, and provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact, your return can be processed.

Kindly note that for non-faulty returns we ask that our customers cover a return label fee and returns of items with damaged packaging (including breaking the paper hygiene seal) will incur a handling charge to be designated by us on a per product basis. This does not affect your statutory rights.
Please note, we are unable to accept returns of the Liforme x You product, due its bespoke nature, except in the case of a quality concern.

We ask that you contact us first so that we can organise the return of your package with our designated courier. For non-faulty items, please kindly note that we will not be able to cover the cost initial shipping, return shipping or replacement shipping.

The package is your responsibility until it reaches us so always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.

We kindly ask for your consideration of environmental sustainability when making online purchases. Liforme are concerned, particularly, with the additional carbon footprint of sending packages back and forth. We seek to have the most efficient service possible to prevent unnecessary wastage of resources. It's very important to us that we manage returns efficiently, which is why we'd always prefer to discuss the matter with you first.

Please feel free to get in touch anytime to discuss any part of this policy in greater detail, and we'd be happy to help.

Do you offer exchanges?

Yes, we do offer exchanges for different colours or designs. To arrange this, please contact us within 14 days of delivery.

Please note, if the product has been handled and is no longer in a saleable condition with all original packaging intact, your return will incur a handling charge to be designated by us on a per product basis.

Holiday Extended Returns Period

Any orders made between 1 November 2024 and 22 December 2024, have until 13 January 2025 to request a return.

Please email us with your return request before this date to ensure we can process your return or exchange. All other return policy rules apply, see below.

When will I receive my refund?

We aim to process all returns within 1 week of them arriving back at our warehouse.
During busy periods this may be a little longer and we thank you for your kind patience with this. If you have requested a refund, once processed, this will be returned to your original payment method in 3-5 working days.

Where do you ship to and how much does it cost?

Please select your country from the list below to find out more about the delivery services, times & costs that we can currently offer for your destination.
When will my order be dispatched?

We aim to get your Liforme mat to you as quickly as possible!

Our warehouse teams process all online orders from Monday to Friday and we aim to dispatch all in stock orders within 1 working day of purchase. Orders placed on a Saturday or a Sunday will be dispatched on Monday, or the next working day.

To ensure delivery within the specified time frame, orders must be placed by 12pm UK time. Once your order is dispatched from our warehouse, you will receive an email with your tracking details and courier information. If you made a pre-order, please see your order confirmation email for confirmation of when to expect your delivery.

Unfortunately, we are not able to process orders on Public Holidays, we will receive and process your order on the subsequent day. Therefore, transit times may be extended and commence from the dispatch of your order from our warehouse. We appreciate your patience and understanding on this.

My Shipping Country is not listed on your website, can you still ship to my address?

We are very happy to arrange orders to non-standard shipping destinations, and can advise you of the shipping costs on an individual basis - get in touch with our friendly customer service team and they will happily get a shipping quote for you.

Do you offer Next Working Day Delivery to USA?

We offer next working day delivery via our SUPER FAST service available at checkout. To ensure a UK order is delivered the next working day, the order must be placed by 12pm EDT time (Mon-Fri). Orders placed on Saturday and Sunday will be dispatched on Monday for delivery on Tuesday.

Please note, sometimes we may have to switch off express options during busy periods – when that happens, the quickest delivery option will be shown at the checkout.

Do you offer Next Working Day Delivery to UK?

We offer next working day delivery via our Express available at checkout. To ensure a UK order is delivered the next working day, the order must be placed by 12pm UK time (Mon-Fri). Orders placed on Saturday and Sunday will be dispatched on Monday for delivery on Tuesday.

Please note, sometimes we may have to switch off express options during busy periods – when that happens, the quickest delivery option will be shown at the checkout.

Do you offer Express Shipping Worldwide?

Our express service options, offering fast worldwide shipping for delivery between 1-5 business days depending on location. Please see the express service options at checkout or on our shipping and returns page for more details.

Please note, sometimes we may have to switch off express options during busy periods – when that happens, the quickest delivery option will be shown at the checkout.

Will I be charged Duties or Taxes?

Please kindly note that for all orders delivered outside of the UK, EU and USA duties and taxes may apply. For all other destinations, import duties and taxes are applicable to your order according to the customs laws of your country.

Any charges on an order must be paid by the person receiving the parcel. Liforme has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
How do I clean my mat?

Ensure your mat stays in top condition by following our cleaning and care instructions. Click here to access our simple guide and keep your Liforme mat looking and feeling its best, session after session.

Can I use cleaning sprays on my mat?

Cleaning sprays often contain oils and chemicals that could affect your mat so please avoid using these. For Liforme approved cleaning instructions, click here.

Is it safe to use essential oils, body lotions or moisturisers during practice?

We strongly recommend avoiding the use of any essential oils, body lotions or moisturiser on your skin immediately prior to using your Liforme mat. As the Liforme mats have an open cell structure on the top surface, it can absorb these oils which could then leave a stain and clog the pores of your mat reducing the longevity of the grippy surface. This will not usually affect the actual use of the mat, but the staining may be hard to get out.

Can I leave my mat outside in the sun?

We’ve worked hard to make the Liforme mats biodegradable, so they won’t spend years clogging up a landfill if they’re ever thrown away! This can mean that seriously prolonged exposure to natural sunlight and heat can speed up the degradation process. But our materials are pretty durable, so of course occasional use outside on sunny days is absolutely fine. If you do like to practice outside in the sunshine, we’d recommend storing your Liforme mat in a cool place indoors after your practice.

How should I store my mat and which way do I roll it up?

This is an important one. Once dry, roll up your Liforme mat with the top (the coloured side, with the etched design) on the outside between uses. It’s designed to be rolled this way (it’s all about the physics of the different thicknesses of the top and bottom layers of the mat!), and this will help ensure your mat rolls out flat each time you use it for your practice. We don’t recommend folding your mat, as this could leave visible creases.

Store it in a cool place indoors away from direct sunlight ready for your next practice.

Can my pet use my mat?

Although, Liforme's colourful mats and smooth grippy top layer can be enticing area for pets to stretch, relax and pose. Our pets can sometimes mistake our mats for a pee pad, chew toy or scratch pad. Therefore, it is best to keep your Liforme mat away and out of reach so they can't get in your way during a Camatkarasana. We advise you to only allow your pets on your Liforme Mat for a quick cute photo to share with us!

Store it in a cool place indoors away from direct sunlight ready for your next practice.
I've changed my mind, and want to adjust/cancel my order

If you'd like to make any changes to your order, please contact our UK-based customer service team here.

Please be aware that once your order is placed, we cannot guarantee the ability to make changes. Amendments can only be made before your order is shipped. Once shipped, we are unable to make further changes, but we are happy to assist you with a return or exchange if necessary.

This policy does not apply to Liforme X You Custom Yoga Mats. Once your order for a custom mat has been placed, the design cannot be edited. Please carefully review and confirm your design before completing your purchase.

Can I edit my Custom Liforme X You Mat Design?

Once you have placed your order for Liforme X You Custom Yoga Mat, it cannot be edited. This policy is in place because we prioritise fast shipping and immediate processing to ensure you receive your order as quickly as possible.

We recommend that you carefully review and confirm your design before completing your purchase. Double-check all details to ensure you are happy with the final design before proceeding to checkout.

Can I pay in my local currency?

Prices for customers are based on shipping location. You can find out which currency you can check our from using our country selector located in the Navigation f our website.

For clarity, those based in the UK and Rest of World are in £GBP, with select countries able to checkout in their local currency.

Prices for customers based in Europe are in €EUR

Prices for customers based in North America are in $USD and prices for customers based in Canada are in $CAD.

All transactions are processed in £GBP, and so your bank may charge an exchange rate fee if you have a bank account in a different currency, but this is usually minimal.

What is Klarna?

Klarna is a payment service provider that helps you buy the things you want or need. We recognise that our mats come (for very good reasons) at a certain price, so we’re really pleased to offer this solution. Please note, Klarna is only currently available for orders to the United Kingdom.

To learn more about how Klarna works and the options available to you, click here. 

Why am I receiving an error when trying to purchase?

If you encounter an error code during the payment process, don't worry! Here are a few steps you can take to resolve the issue:

  1. Double-check your payment information: Ensure that all the details you entered, including your card number, expiration date, CVV, and billing address, are correct. Even a small typo can lead to payment failures.
  2. Try a different payment method: If you're using a credit card, consider using another card or a different payment option, such as PayPal, to complete your purchase.
  3. Contact your bank: Sometimes, payments may be declined due to security measures implemented by your bank. Reach out to your bank to verify if there are any restrictions or issues with your card that are preventing the transaction from going through.
  4. Refresh the page or try again later: Occasionally, technical glitches or temporary connectivity issues may cause payment failures. Refresh the page and attempt the payment again after a few minutes.
  5. Reach out to customer support: If you're still experiencing difficulties after trying the above steps, don't hesitate to contact our dedicated customer support team for help.
Can I buy items tax-free if I live outside of the UK?

We are not registered for tax free shopping so we are unable to offer this service.

If you are a VAT registered trader, we are happy to provide a VAT receipt for your relevant Liforme order. Any VAT receipts will be made out to the customer as noted on the order. Please contact our Customer Support team to request this.

Why have I been charged extra?

If you’re shopping from outside the UK, there’s a small chance you could be charged an International Banking fee by your bank. Unfortunately, this cost it out of our control but usually only 2-3%.

If you're unsure about any additional charges or payment error codes, it's worth double checking with your bank provider directly or please contact our customer service team for help.
How do I use my promotion code?

You can use your promotion code on any applicable online purchase via our website. Simply choose your mat, and proceed to the checkout. Then enter your code into the Discount Code box, and click apply. The promotion discount will be applied to your order.

Please note that product discounts will apply to the product cost only.

Can I apply a promotional code to a past purchase?

We are sadly unable to apply promotional codes to past purchases. Why not subscribe to our newsletter or follow us on Instagram to be one of the first in the know for any promotions we might have coming up?

How do I redeem an E-Gift card?

When you have credit on an E-Gift Card, you can redeem this from an online purchase on our website! Simply choose the right Liforme mat for you, and pop it in your shopping basket. You can then type the code from your E-Gift card into the Discount Code/Gift Card box, and click ‘ADD’. The gifted amount will then be deducted from your total. You can use more than one Gift Card per purchase!

Please note the Gift card must be used in the currency in which it was originally purchased.

Need more help?

Order Support

Facing issues with an order, shipping, or delivery? Or want to make an exchange or return?

Product Help

Need guidance on selecting the perfect mat for your practice? Contact us for product information and expert advice.

Business Hours

Our usual business hours are Monday to Friday 9am-6pm, UK time.

Get in touch!

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