ORDERS & PAYMENT

Frequently asked questions about ORDERS & PAYMENT


How can I pay for my order?

You can pay for your order using any of the payment methods below. We take your security very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.


What is Klarna?

Klarna is a payment service provider that takes end-to-end responsibility for your payment, and offers a ‘Buy now, pay later’ service. We recognise that our mats come (for very good reasons) at a certain price, so we’re really pleased to offer this solution. Please note, Klarna is only currently available in the United Kingdom.

To learn more about how Klarna works and the options available to you, click here. 


    Can I pay in my local currency?

    Prices for customers based in the UK and Rest of World are in £GBP, whilst prices for customers based in Europe are in €EUR, prices for customers based in North America are in $USD and prices for customers based in Canada are in $CAD. We are not currently able to accept payment in local currencies apart from that. All transactions are processed in £GBP, and so your bank may charge an exchange rate fee if you have a bank account in a different currency, but this is usually minimal.


    What if there is a problem with my order?

    If there is a problem with your Liforme order, we would be more than happy to help you. Please get in touch with our friendly UK-based Customer Experience Team, and we'll get back to you as quickly as we can.


    I've changed my mind, and want to adjust/cancel my order

    If you'd like to make any changes to your order, please contact our UK-based customer service team here. We’d be happy to make any changes prior to shipping. Once your order has shipped, we’re not able to make any further changes, but would be happy to help you return or exchange your order if you need us to.


    Can I buy items tax-free if I live outside of the UK?

    Our mats have a unified price for each product in each region, which is inclusive of sales taxes (if applicable).

    This means that your price will not change even if your local VAT or sales tax rate is different from the UK rate.

    If you are a VAT registered trader, we are happy to provide a VAT receipt for your relevant Liforme order. Any VAT receipts will be made out to the customer as noted on the order.