Frequently asked questions about Shipping
Do you ship to my country? How much will it cost and how long will it take?
We ship worldwide! Please click here to view the Delivery Services, Times and Costs to your country.
If you have any questions, please feel free to get in touch with our team and we would be happy to help!
When will my order be dispatched?
We aim to get your Liforme mat to you as quickly as possible! Our warehouse teams process all online orders from Monday to Friday and we aim to dispatch within 1 working day of purchase. Orders placed on a Saturday or a Sunday will be dispatched on Monday, or the next working day. To ensure delivery within the specified time frame, orders must be placed by 12pm UK time.
Unfortunately, we are not able to process orders on Public Holidays, we will receive and process your order on the subsequent day. Therefore, transit times may be extended and commence from the dispatch of your order from our warehouse. We appreciate your patience and understanding on this.
My shipping country is not listed as a shipping destination on your website; can you still ship a mat to my address?
We are very happy to arrange orders to non-standard shipping destinations, and can advise you of the shipping costs on an individual basis - get in touch with our friendly customer service team and they will happily get a shipping quote for you.
Do you offer UK Next Working Day Delivery?
We offer next working day delivery via our Express and Express Plus Services available at checkout. To ensure a UK order is delivered the next working day, the order must be placed by 12pm UK time (Mon-Fri). Orders placed on Saturday and Sunday will be dispatched on Monday for delivery on Tuesday.
Do you offer US Next Working Day Delivery?
We offer next working day delivery via our SUPER FAST service available at checkout. To ensure a UK order is delivered the next working day, the order must be placed by 12pm EDT time (Mon-Fri). Orders placed on Saturday and Sunday will be dispatched on Monday for delivery on Tuesday.
Do you offer Next Working Day Delivery worldwide?
Our express service options, offering fast worldwide shipping for delivery between 1-5 business days depending on location. Please see the express service options at checkout or on our shipping and returns page for more details. Please note, sometimes we may have to switch off express options during busy periods – when that happens, the quickest delivery option will be shown at the checkout.
For bespoke shipment requests, or you have another shipping query, please get in touch with our customer service team, and we will do our best to help you.
Will I be charged any duties or taxes?
Please kindly note that for all orders delivered outside of the UK, EU and USA duties and taxes may apply. For all other destinations, import duties and taxes are applicable to your order according to the customs laws of your country.
Any charges on an order must be paid by the person receiving the parcel. Liforme has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.